Returns, Refunds and Complaints Policy | Flowers Enfield Town
Our Fresh Flowers Guarantee for Enfield Town
At Flowers Enfield Town, we are committed to delivering only the freshest, highest quality flowers to all our customers across Enfield Town and beyond. As a trusted local florist serving both households and businesses, we stand behind our Fresh Flowers Guarantee. Each bouquet and arrangement is expertly crafted and handled with the utmost care from our store to your door. This page outlines our returns, refunds, and complaints process to ensure you are fully satisfied with every purchase.
Damaged-on-Arrival Policy
We understand how disappointing it is to receive flowers that are damaged in transit. While this is a rare occurrence thanks to our professional handling, accidents can sometimes happen. Please inspect your flowers as soon as they arrive. If your order is damaged on arrival, we ask that you contact us promptly—ideally within 24 hours—so that we can address the issue as quickly as possible. Providing clear photographs of the damage will help us to process your claim efficiently.
Freshness Window
Every flower arrangement from Flowers Enfield Town is guaranteed fresh upon arrival. Our standard freshness window ensures your flowers remain vibrant and beautiful for a minimum of five days from delivery, provided they are cared for according to our guidelines. Should you find that your flowers are not fresh within this window despite following care instructions, please get in touch so we can make things right.
Refund and Replacement Options
Your satisfaction is at the heart of our business, and as part of our Fresh Flowers Guarantee, we offer flexible options should an issue arise:
- Replacement: We can arrange for a prompt replacement bouquet or arrangement to be delivered to you at no extra charge if your flowers arrive damaged or do not meet our freshness standards.
- Refund: If a replacement is not convenient or possible, we may offer a full or partial refund depending on the extent of the issue and your preference.
To arrange a refund or replacement, please notify us within 24 hours of receiving your flowers for damage claims, or within the five-day freshness window for concerns about flower quality.
Complaints Process
If you have any concerns or complaints about your order or experience, we want to hear from you. Our team is committed to providing friendly, professional customer service at every stage. To submit a complaint, please contact us promptly with your order details and a clear description of the issue. We will investigate and respond as quickly as possible, normally within one business day. Your feedback is invaluable in helping us maintain our reputation as the trusted local florist in Enfield Town.
Trusted by Enfield Town
Flowers Enfield Town is proud to be the florist of choice for many households and businesses nearby. We strive to exceed your expectations and to resolve any issues swiftly and fairly. Rest assured that when you choose us, you are partnering with a dedicated, local team who values your satisfaction above all else. Thank you for choosing Flowers Enfield Town for all your floral needs.
